All claims must be made within 5 days from the date of delivery. All returns must be authorized and must be accompanied by a valid Return Authorization Number. Light Bulbs International (LBI) reserves the right, at the time of order, to deem certain items as non-cancelable and or non-returnable. "Authorized" and "Unauthorized" returns will be subject to a restocking fee of 20% and 40% respectively.
Any product found to be defective due to manufacturer defect may be returned with a valid Return Authorization Number for full refund or replacement. LBI reserves the right to inspect any product deemed to be defective. In NO instance will LBI be responsible for ANY additional loss or expense incurred by the purchaser or their customer due to products found to be defective.
KEEP THE BOX:
It is the responsibility of the customer to keep all damaged merchandise with it’s original packaging (For inspection deemed necessary by the carrier) until the claim has been fully processed.
LBI reserves the right to require, if necessary, all or some of the damaged product to be returned to the original shipping point. All returned merchandise must have a valid RGA number. This number should be clearly displayed on the outside of the returned package. LBI will be responsible for the cost of shipping on returned damaged merchandise as deemed appropriate.
LBI will file claims on shipments with freight terms classified as “pre-pay and add” shipped via UPS, DHL, FedEx, and FedEx Ground. All freight claims on shipments with freight terms classified as “Freight Collect”, “3rd Party Billing”, and “Consignee” will be the responsibility of the customer. The customer will be responsible for all damage claims on any shipments that are made via USPS. LBI will be available to assist the customer with any necessary documentation to process this claim. The customer will be responsible for all damage claims on any shipment that is made via a common carrier trucking company. The customer is responsible for inspecting the shipment and noting on the bill of lading, any visible or hidden damage. LBI will be available to assist the customer with any necessary documentation to process this claim.
DAMAGE NOT COVERED:
The customer shall assume, without exception, all responsibility for freight damage on the following lamp types:
Light bulbs, by nature, are not easy to ship! Light Bulbs International is determined to offer the best packaging and shipping possible.